Delivery Information

Shipping

DubPod offers FREE Shipping to most parts of the UK. Details of exceptions can be seen below.

Delivery

All goods ordered before 2pm will be dispatched the same day. Our regular deliveries are made Mon- Fri between 08:00 and 19:00 (except during public holidays).

Once the order is dispatched you will be sent an email with the tracking number for your consignment.

For most UK addresses we will often deliver the next day, however our service is not a guaranteed next day delivery service and we are not responsible for any delays incurred by our couriers.

Orders placed between Monday and Thursday @ 2pm should be delivered within 48 hours of your order being placed. Occasionally this can be extended up to 72 hours. Please contact us if you have not received your goods after this time.

If a delivery is expected to be delayed beyond 7 days we will contact you by email or telephone, at this point you will have the option to cancel your order.

If you are ordering over the weekend, your first potential delivery day will be the following Tuesday. (Wednesday after Bank Holidays)

Some items on our website come directly from our suppliers and will be shipped separately.

For larger orders that require a pallet please allow 7 working days for delivery in the UK.

Surcharges

Delivery to most of the UK is free of charge. There is a surcharge for delivery to Southern Ireland (The Republic of Ireland), Northern Ireland, The Highlands of Scotland and the islands such as Jersey, The Isle of Man, The Isle of Wight and Guernsey. The surcharge for these locations can be seen in the table below. Additional delivery charges to these locations are determined by the dimensions and weight of the item(s) being ordered.

Shipping Destination	Delivery Time	<4kg Parcel (Excl. VAT)	4kg – 30kg Parcel (Excl. VAT)
Southern/Northern Ireland	Up to 5 working days
The Highlands	Up to 3 working days
The Islands of the UK (not listed below)	Up to 5 working days
Jersey	Up to 5 working days
Guernsey	Up to 5 working days
The Isle of Man	Up to 3 working days
The Isle of Wight	Up to 3 working days

Shipping costs for orders anywhere other than mainland UK will be quoted at the end of your order.

Security

For your security all of our deliveries require a signature. The courier will try to deliver the products to your address, and, if no-one is home, will try a neighbour and leave you a card to let you know where your delivery is. If they're unsuccessful, they will leave you a card, and you can call them to arrange another delivery time. If you experience any problems with a delivery contact us or call us on 0115 8966797

All orders paid with by card can only be shipped to a billing address, and orders paid for via Paypal to the confirmed address on the account.

Express service (excluding those destinations detailed in the chart above)

Special Service Type	<4kg Parcel (Excl. VAT)	4kg – 30kg Parcel (Excl. VAT)
Before 09:00
Saturday
Before 10:00
Before 12:00

If the goods are lost or damaged in transit, please let us know promptly (within 24 hours) so that we can replace your goods as quickly as possible.

Deliveries in Europe – Please allow 3-5 days.

We ship to the countries below:

Zone 1 – Germany, France, Netherlands, Belgium, Northern Island, Republic of Ireland

Zone 2 – Spain, Germany, Denmark, Italy, Austria, Channel islands

Zone 3 – Sweden, Finland, Portugal, Poland, Cyprus, Hungary, Czech Republic

Worldwide Shipping.

We ship worldwide with UK Mail. Our site will calculate international shipping for most products, but if your location is not listed contact us with your location and the products you'd like to ship.

You are responsible for customs clearance, duties & taxes due in your respective country. For shipments outside the EU we will deduct our 20% VAT at the checkout.